Limitation of Liability

1. "As Is" Basis

LeadFlow AI provides the platform "as is" and "as available." We make no warranties — express or implied — including merchantability, fitness for a particular purpose, non-infringement, or uninterrupted access. Use of the platform is at your own risk.

2. Liability Cap

To the maximum extent permitted by law, LeadFlow AI's total aggregate liability for any and all claims arising from or related to your use of the Service — whether in contract, tort (including negligence), warranty, or any other legal theory — shall not exceed the total fees you paid to LeadFlow AI during the twelve (12) months immediately preceding the event giving rise to the claim.

This cap applies to all claims combined, regardless of the number of incidents or the number of plaintiffs involved.

3. Exclusions of Liability

LeadFlow AI shall not be liable for any:

• Lost leads: Any leads you claim were missed, lost, or not captured
• Lost revenue: Any income, sales, profits, or business opportunities lost due to use or non-use of the platform
• Indirect damages: Any indirect, incidental, special, exemplary, or consequential damages, including loss of goodwill, reputation, or data
• Third-party actions: Any damages caused by third parties, including customers, competitors, or service providers (Twilio, Stripe, OpenAI)
• Security incidents: Any unauthorized access, data breaches, or security failures beyond our reasonable control
• AI accuracy: Any losses arising from AI-generated responses or dispatcher outputs

4. Basis of the Bargain

You acknowledge that LeadFlow AI has set its pricing and entered into these Terms in reliance on the limitations of liability set forth in this section. These limitations reflect an allocation of risk between the parties and form an essential basis of the bargain between us.

5. Indemnification

You agree to indemnify, defend, and hold harmless LeadFlow AI and its officers, directors, employees, contractors, and agents from any and all claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the platform in violation of these Terms or applicable law
• Your violation of any third-party rights (including privacy rights of your customers)
• Your business's non-compliance with applicable regulations or licensing requirements
• Any content or data you submit through the platform

6. Force Majeure

LeadFlow AI is not liable for any failure to perform its obligations where such failure results from events beyond its reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials.

7. Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above limitations may not apply, and you may have additional rights. In such cases, our liability is limited to the maximum extent permitted by applicable law.